We're an Australian, Sydney based, family business and would appreciate your support.
Please Contact us before leaving us negative feedback and we will resolve it.
We are committed to solve your query no matter what. We will always make sure you have a pleasant shopping experience with us.
We always aim to give you Premium Service. Which means that your order gets Packed & sent in 24 hours of payment with 30 day money back guarantee.
When you shop with us we will not let you down
Premium service- All our Products have free Postage and we will post any item to you within only 1 business day of your purchase. So if you buy it today, we will send it the same or next day.
Tracking- All our "non envelope" items are posted using tracking numbers which will be updated to your purchase details order with us so you can track your order at anytime with peace of mind ( Our non envelope items currently are the cotton wicks)
Postage - We dispatch all our items from Sydney so if you're in the area, you might even get your order the next day of your purchase, delivered to your door.For outside Sydney area ,depending on Location you will receive your Item between 2 - 5 days . All our Items are packed Professionally and if your items arrive damage ,just send us a picture and we will refund you.
Weekends and Public Holidays - If you Purchase your Item on the weekends or public holidays please take note it will get sent on the next working day.We still will pack and send it the same day it just wont leave until the working day.
Haven't received your order yet- No worries, Australia Post or some courier areas might take a bit longer so please contact us and we will chase it up for you.
All payments are processed using Paypal Secure payments so you can be sure that your details are private and protected by Paypal buyer protection.
Your order from us is also protected by eBay buyer protection.
Feel free to contact us when you get your item so we can respond to anything you might need to know about it.
Please note although we have 100% guarantee on all our products ,you will have to pay for postage for the return.
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Facebook - gastashopping@newoillamps
Website - www.newoillamps.com.au